The following terms and conditions apply when you visit and purchase from our online store and when you make purchases from The School Uniform Company Ltd:
The School Uniform Company Ltd and its website is governed by New Zealand law. All pricing of garments and freight is in NZ Dollars and inclusive of GST.
Payment can be made by credit card when purchasing via our webstore. (We accept Visa and Mastercard.) Payment can also be made by internet banking or posting us a cheque after completing your order. Please remember to use your family name and school as a reference when making internet payments. Orders will only be despatched once payment is received in full.
We try to ensure that all product, sizing and information is represented as accurately as possible. We cannot guarantee that colours will be displayed accurately on your computer screen as monitors can vary. We undertake reasonable care to ensure all information on our website is as up to date as possible. We reserve the right to refuse orders where product information has been mis-represented.
Sizing guidelines are supplied to assist you in completing your order. Please take the time to measure your child, or an item of their clothing, to ensure you are purchasing the correct size. Please note that the guidelines are subject to slight factory variations and are a guideline only. In some cases, sample garments will also be available at your school office for trying on. If you need further assistance or have any questions regarding sizing specifications, please contact us.
At The School Uniform Company we do our utmost to ensure that contracted garments are always available. However occasionally, due to circumstances beyond our control, we may run out of a garment for a brief time. If any garment is temporarily unavailable, you will be advised accordingly.
All orders are shipped to a physical address (NZ only). We use a courier company so we are unable to deliver to a PO Box address. Unless otherwise agreed, you are responsible for the delivery cost and any rural deliveries shall be subject to additional charges. All deliveries are full track and trace, and a signature is required upon delivery. If the delivery address is unattended, a calling card shall be left by the driver for you to make contact with the courier company and finalise delivery. If special delivery instructions are required, please be sure to notify us when you are placing your order. We endeavour to have your order delivered within 2-5 days from placement and full payment of order. We cannot be responsible for delivery delays due to causes beyond our control.
Garment(s) should only be returned if you have ordered the wrong size garment or if there is a problem with the garment. We do our best to ensure that all garments sent out are free of imperfections. However, we accept that occasionally, a garment may have minor issues that need addressing. Under the Consumer Guarantees Act, if a garment has a flaw that can be repaired or remedied, we will do so. If not, the garment will be replaced or refunded.
If you have an issue or a garment to return, it helps us greatly if you contact us first to make arrangements. To return your order it must be accompanied by a copy of the original order or invoice.
Please mail your returned item(s) to:
The School Uniform Company Ltd
PO Box 224
Auckland North Shore 0755
Please courier your returned item(s) to:
The School Uniform Company Ltd
15C Vega Place
Auckland North Shore 0632
Returns will only be accepted if arranged within 14 days of receipt. Items must be unworn and in original condition in order to be returned.
Damaged, worn, named, unwashed or altered garments will not be exchanged, credited or refunded. We are not able to refund your money if you have changed your mind after purchasing.
If a fault should appear after a garment has been worn please launder before return.
Shipping costs of returning an item will be at your own expense unless an item is faulty; in this case please call us to arrange free postage.
If an item is being exchanged for a different garment size then the postage costs of returning the item will be at your own expense.
Any refunds will be made back to the means of purchase, i.e. credit card, direct credit or cheque.
We reserve the right to make changes to our website, or our policies, at any time. This includes our terms and conditions. By using our webstore, you are acknowledging your acceptance of our current terms and conditions.