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Terms of service

Webstore Terms of Service

The following terms of service apply when you purchase from our online webstore and when you make purchases offline from The School Uniform Company Ltd:

Governing Law

The School Uniform Company Ltd and its website is governed by New Zealand law.  All pricing of garments and freight is in NZ Dollars and inclusive of GST.

Payment Options

Payment can be made by credit card when purchasing via our webstore.  (We accept Visa and Mastercard.) Other options are Account2Account (internet banking), Laybuy or WINZ.

The School Uniform Company Ltd uses SSL, does not store credit card details, and all payments are handled by a secure, PCI compliant third party.

Please remember to use your family name and school as a reference when making internet payments.

Orders will only be dispatched once payment is received in full.

Product Accuracy

We try to ensure that all product, sizing and information is represented as accurately as possible.  We cannot guarantee that colours will be displayed accurately on your computer screen as monitors can vary.  We undertake reasonable care to ensure all information on our website is as up to date as possible.

Sizing Guidelines

Sizing guidelines are supplied to assist you in completing your order.  Please take the time to measure your child, or an item of their clothing, to ensure you are purchasing the correct size.  Please note that the guidelines are subject to industry and factory variations and are a guideline only.  In some cases, sample garments will also be available at your school office for trying on.  If you need further assistance or have any questions regarding sizing specifications, please contact us. 

Stock Availability

We do our utmost to ensure that contracted garments are always available.  However occasionally, due to circumstances beyond our control, we may run out of a garment for a brief time. If any garment is temporarily unavailable at the time of your purchase, you will be advised.

 

Exchanges 

Exchanges will only be accepted if arranged within 14 days of receipt. Items must be unworn and in original condition in order to be returned.

Damaged, worn, named, unwashed or altered garments will not be exchanged, credited or refunded. We are not able to refund your money if you have changed your mind after purchasing.

Shipping costs of returning an item will be at your own expense unless an item is faulty; in this case please call us to arrange free return postage.  

To return your product, please print and complete our Returns and Exchanges Form and send your item/s to: The School Uniform Company Limited, 4N Edinburgh Street, Onehunga, Auckland, 1061. If garment value is more than $75, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

Refunds 

Any refunds from exchanges will be processed back via the original payment method used. The School Uniform Company may charge a flat handling fee to cover payment processing charges and administration costs for any change of mind exchange refund request. 

Order Discrepancies

We do our utmost to ensure orders are picked and packed correctly however as a manual process, sometimes item discrepancies can occur. Any order discrepancies must be notified and communicated to us within 14 days of receipt of the goods. 

Shipping Policy

All orders are shipped to a physical address or PO Box (NZ only). Unless otherwise agreed, you are responsible for the delivery cost and any rural deliveries shall be subject to additional charges. All deliveries are a full track and trace service.  If special delivery instructions are required, please be sure to notify us when you are placing your order.  We endeavour to have your order delivered within 2-5 days from placement and full payment of order. We cannot be responsible for delivery delays due to causes beyond our control.

Security

We have taken every precaution to ensure your online purchasing experience is enjoyable and secure.  We protect your credit and personal details using Secure Socket Layer (SSL) encryption technology so that if anyone should try to intercept it, all details are unreadable. We also recommend as good internet practise to close your browser when you have completed your online shopping.

You are responsible for taking all reasonable precautions to ensure that the information you register on this website is not made available to a third party who may misuse or abuse the information.

Modifications

We reserve the right to make changes to our website, or our policies, at any time.  This includes our terms of service.  By using our webstore, you are acknowledging your acceptance of our current terms of service.